Below are the questions we're most commonly asked. If after reading through them you still require assistance please contact us.

Getting Started

A modern estate agent offering all the services a traditional estate agent does, but online. Our aim is to give you more control over the way you sell or let your property, saving you a huge amount of money in the process.

There are many, but the obvious one is cost: there are huge savings compared to traditional agent fees. Additionally, estate agents are notoriously bad at responding to enquiries, so you avoid that, as the choice to respond to an enquiry or not comes down to you. You get to show prospects around your property; nobody knows your home as well as you do, including the reasons why it's a good place to buy. An agent looking after dozens of properties will not be able to get across those points with the passion and excitement that you will. Also you cannot top the psychological satisfaction of 'beating the system' and realising how simple it was to do so.

Everyone. If you want have more control over your property sale or let and save money at the same time.

You don’t need to be an internet genius to sell or let with us, as our agents are on hand to give you all the assistance you need.

You get your property advertised on our list of partner portals and you get access to our bespoke suite of tools designed to get you from the point of placing your ad to the point of accepting a suitable offer as quickly and easily as possible.

If anything we will sell it quicker. The reason being that traditional agents don't even reply to an incredible number of enquiries (around 20% according to research by the major portals), and there will obviously be genuine buyers and renters amongst those enquirers. With our setup enquiries come to you and you are - hopefully going to respond to all of them promptly.

No. Our system has been designed to maximise enquiries by listing your property on multiple popular portals. More enquiries mean more opportunities to achieve your desired price.

It's simple: Our easy to use property ad creation process will have your listing completed in next to no time. You also have the choice to have us carry out as much or as little of the work involved as suits your circumstances. You can upload images, files, EPC, floorplans, whatever you have through our drag and drop upload facility, preview your ad, make any final edits and set your advert live by paying.

You will need to supply us with ID for anti-money laundering purposes. This can be done online very quickly.

We will review and approve your ID and ad and then push it to our partner network of sites, like Rightmove, Zoopla and Primelocation. Your ad will normally appear in a few hours, depending on how quickly the partner sites process our data feed to them.

Enquiries will come directly to you. You will be notified by email when someone enquires after a property and the enquiry is available in your seller's hub on this site.

You can edit your advert, photos and asking price at any time in the seller's hub. These changes will be reflected across all property sites - you only have to make changes in one place.

As soon as buyers start sending offers, you can choose to accept, reject and negotiate.

At every step in your home selling journey, we can enable you with the right tools and guidance. All the way to completion, we're there by your side.

You can use Visum at any time in your selling or renting journey, even if you're already using an estate agent. We won’t tie you into any contractual agreements.

Many traditional estate agents do require you to sign a contract, which often includes a ‘sole agent’ clause. This means that if you sell your home through Visum, even though we're not an estate agent, your agent might try and get you to pay a fee. We advise that you check for this clause in any agreements before using us.

Nothing outside the purposes of selling or renting your property - we don't resell them or give them to third parties. We obviously have to give basic details (e.g. email and telephone number) to people enquiring about your property, but you can select which options to give out and pick a disposable email address or number just for this purpose if you wish.

The same as any other business - to get happy customers so that we can make a living: pay our bills and our staff's wages, grow and improve. On average a happy customer brings us 2 new ones. That's why we advertise our properties on so many partner sites rather than just our own. It costs us a lot to do this but brings the best results for our clients.

We have been around since 2004 and have a long track record with over 30,000 customers.

No, none whatsoever.

Enquiries & Viewings

We can do viewings for an extra fee. Viewers tell us that they prefer being shown around by the owner who knows the property intimately, can answer any questions immediately and most effectively explain why they liked it enough to buy it and why the viewer should to. You'll often traditional estate agents also let home owners do their own viewings in a more underhand way: normally by booking the viewing and then claiming not to be able to make it and asking if the vendor would mind doing it instead.

Whether you want us to negotiate or you want to do it yourself we suggest you come up with a few reasons why your property not only worth what you're asking but why it's likely worth more than you're asking. For example future market growth, a great school, an attractive development about to start nearby, the quality of amenities. If you can show would-be buyers that the price you're asking is reasonable given the circumstances then it gives them little leverage to ask for a discount. Also be sure not to let on that you need to move, even if you do, as that gives buyers power to make low offers. Play it cool regarding any need to move and be passionate about your home. Let prospective buyers know why you purchased it in the first place. Remind yourself of what you love about it and be sure to convey that in your description and when talking to prospective buyers.

Ad Management

Once logged in you will see your properties on your dashboard page. Click on a property and you'll be taken through to it's page, where you can select the parts you want to edit.

You can edit the location whilst adding or editing your property. When on the map page, just click the correct location and hit save under the map.

Size wise you can upload anything, but they will be autmatically resized to comply with the requirements of the portals that we list on.

50. If you need to upload more than that please contact us.

No, as it's forbidden by the portals that we list on. If you do your ad may get blocked. There's no need anyway, as we will make sure you receive all enquireis that are made.

It will be different for each portal that that ad is sent to and will vary from around 3 to around 24 hours.

That depends upon the receiving portals and may vary from a few minutes up to 24 hours.

If it hasn't run out of time then you might have made an edit that is unacceptable to the receiving portals, such as putting your telephone number or contact email into the ad. Please contact us so we can go through it with you.

Other FAQs

By leveraging technology to reduce the amount of human input we are able to get more done more quickly and more reliably. We pass those savings to you.

No, none. Our transparent fee structure let's you know exactly what you'll pay.

Yes of course. Invoices can be generated inside your account.